Service is more than just a word for us!
As a world genomics service provider, your satisfaction is our top priority.
We never stop asking ourselves how we can make things not just better but excellent. Our mission is to deliver top class products together with professional, fast and competent customer support whenever you need it.
If you want to contact us, we are available Monday to Thursday, from 8:00 am until 5:00 pm CET, Fridays from 8:00 am until 4:00 pm.
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Contact us by phone
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+49 7531 816068 (General Customer Support)
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Contact us by mail
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Eurofins Genomics Germany GmbH
Anzinger Str. 7a
85560 Ebersberg
Germany
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You may also contact us via our convenient contact form
Use our toll free phone numbers to contact us!
Service is more than just a word for us!
Selected statements from our customers about our customer support. Feel free to share your experience by using our feedback sheet.
"I was very delighted to have Petra and Sandra's work; being friendly, prompt and professional. I am originally from Japan where we are known to have overly exaggerated customer service. I felt customers are king in Japan, while customers are beggars in Europe. Even though I do not purchase a large number of primers every day, the accumulation of small customer services makes difference when it comes to choice. You never know I might buy tens of thousands of primers in future! Please make use of my feedback comment, I am glad to hear that my comments are well received."
Mr Ryuji Minasaki, MPI Dresden, Germany
"In contrast to other Life Science companies your customer support is truly perfect. I do not know what could be improved. I always receive great support and sometimes with creative solutions I haven't been thinking myself before."
Translation of the original German statement; Ms Susanne Kneip, MPI Marburg, Germany
"I am really happy with the services Eurofins MWG Operon offers and the consulting team is very caring and always responds to customer requirements fast and flexibly."
Prof Dr Andreas Reif, Universität Würzburg, Germany
I have been ordering oligos and using the sequencing services (Tubes and Plates) of Eurofins MWG Operon for several years and I am very satisfied. Whether it’s the support, the technical support, the laboratory staff or the sales reps, they are all very nice and accommodating. I feel that I am in very good hands at Eurofins MWG Operon.
Translation of the original German statement; Ms Irmgard Diepolder, Institute for Human Genetics, Aachen, Germany